Terms of service

www.loveloudpandora.net is a site operated by Pandora Jewellery UK Limited ("Pandora" or "We").
We are a limited company registered in England and Wales under company number 06654012 and have
our registered office at 33 George Street, London, W1U 3BH, United Kingdom. Our VAT number is
GB213663917.

To contact us, please email [].

Our site is intended for individuals who are adults in the country where they live.
By creating an account, you confirm that:
you are a human individual; and
you are at least 18 years old or, if the age of majority where you live is higher, you are at least that age.

Our service is intended for adults. We will complete and keep under review a Children’s Access Assessment
and may require users to complete age‑assurance checks (for example, age‑verification or age‑estimation)
before creating an account or accessing certain features. If you cannot complete the check, you must not
use the service.

Our site is accessible globally. By accessing or using our site, you promise to us that you will comply with all
applicable laws and regulations in the place where you access it. We do not restrict access to our site based
on residency or location.

By using our site, you confirm that you accept these terms of service and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

These terms of service refer to the following additional terms, which also apply to your use of our site:
Our Privacy Policy, which explains how we collect, use and store your personal data.

Our [Cookie Policy], which sets out information about the cookies on our site.

Our Acceptable [Use Policy], which explains the rules for uploading and sharing content on our site and the standards that all user content must meet.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may update and change our site from time to time. Reasons for this may include reflecting changes to our users' needs and/or our business priorities. We will try to give you reasonable notice of any major changes.

Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

While we will begin with a United Kingdom pilot, our site can be accessed and used by users worldwide, including visitors temporarily in the UK. Some features may be introduced gradually during the pilot. You are responsible for ensuring that your use of our site complies with the laws of the place where you access it. We do not represent that content available on or through our site is appropriate for use or available in other locations.

If you choose, or you are provided with, a user identification code, password or any other piece of
information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [].

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may share links to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.

Any automated analytical technique aimed at analysing text and data in digital form to generate
information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790), to the extent applicable.

You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning or validating any AI system or model or for any other purposes not explicitly set out in our Acceptable Use Policy.

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

Any website you link must comply in all respects with our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please contact [].

Our names, logos and trade marks (whether registered or unregistered) are the property of Pandora. You are not permitted to use them without our prior written approval.

Whenever you make use of a feature that allows you to create content directly on our site or upload or share content to our site (we do not offer private messaging or comments; any interaction is public by way of posts, likes or shares; posts must not be used to communicate directly with individual users), you must comply with the standards set out in our Acceptable Use Policy.

You warrant that any such contribution complies with those standards, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

We will treat content you upload to our site to be non-confidential. You retain ownership of your content. You confirm that you own the content or otherwise have all necessary rights, licences and permissions to upload and share it on our site, and that your content does not infringe any thirdparty rights (including copyright, trade marks, database rights, other intellectual property rights, trade secrets, privacy or confidentiality). You are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to others. The rights you license to us are described in Clause ‎16 (Rights you are giving us to use material you upload) below.

Where required by law, under an order from a court or other competent authority, or where reasonably necessary to resolve a claim of infringement or privacy violation, we have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our site violates their intellectual property rights or their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the acceptable use standards set out in our Acceptable Use Policy.

If you wish to contact us in relation to content you have uploaded to our site and that we have taken down, please contact [].

We do not proactively review all content or activity on our site. However, we operate reporting and complaints processes, use proactive technology with human oversight, and may decline to publish, remove or restrict content at our discretion to comply with our legal duties.

When you upload or post content to our site, you grant the following rights to use that content:

For us: to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with and/or for the purpose of:

• the service provided by the website and across different media, including to promote our site;
• our business, and the business of other members of our group, including for advertising,
  marketing and promotion and including use on Pandora‑owned and third‑party social media
  channels, websites, apps, email, and out‑of‑home advertising (such as billboards, posters and digital screens); and
• AI-related purposes, such as developing, training, testing and improving our platform,
  systems, features and safety/moderation tools. You can object to the use of your content for
  these purposes by opting out in your account settings.

For other users: a limited licence to view, share, re‑post and embed your content as enabled by the site’s features.

For Pandora partners/advertisers: a limited licence to use your content solely within Pandora‑led campaigns and placements (including social and out‑of‑home advertising) in accordance with these terms.

The licences described above in this Clause ‎16 are granted on the following basis: they are worldwide, non-exclusive, royalty-free, fully paid up, sub-licensable, and transferable. The licences are cancellable (i.e. revocable) upon deletion of the relevant content or your account, except to the limited extent set out under Licence duration and deletion below.

The duration of the licences set out above are as follows:

For us: except as set out in this Clause ‎16 , licences granted under this Clause ‎16 end when you delete the relevant content from our site or delete your account, and we will cease new uses of that deleted content.
Licences will continue only to the extent reasonably necessary to: (a) complete live or already‑committed Pandora campaigns and placements (including social and out‑of‑home); (b) comply with legal, regulatory, audit or safety obligations; (c) maintain non‑public archival backups; and (d) honour licences already granted to third parties solely within Pandora‑led campaigns and placements made or committed before deletion.

For other users: the licence is limited to viewing, sharing, re‑posting and embedding your content as enabled by our site’s features, and ends on deletion, subject to technical caching and reasonable time needed for propagation.

For partners/advertisers of Pandora: any licence is limited to use solely within Pandora‑led campaigns and placements, and continues only as necessary to honour uses already made or committed prior to deletion under Licence duration and deletion above.

By uploading content, you promise to us that you have the right to grant the licences set out in this Clause ‎16 .

Our site may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

This provision sets out what we do to protect you from illegal content.

We carry out and keep under review the illegalcontent risk assessment required by the Online Safety Act and implement proportionate safety measures based on that assessment. We explain those measures in this clause and in Clause ‎21 (How to complain or report content) and Clause ‎22 (How we will deal with your complaint or reported content) below.

We use a combination of automated tools (including image/video analysis technology) and human review to detect and remove illegal content. Automated tools are not perfect and may occasionally flag lawful content or miss unlawful content; we therefore apply human moderation before publishing content where feasible, and we may remove or restrict content at our discretion.

We aim to minimise the time illegal content is present by promptly reviewing reports and takedown requests and taking proportionate steps to prevent users encountering illegal content. We will swiftly take down terrorism content and child sexual exploitation and abuse content when we find out about it.

We will minimise the length of time for which other content that amounts to an offence is present on the site. This applies to content relating to assisting suicide, threats to kill, public order offences, harassment, stalking and fear or provocation of violence, drugs and psychoactive substances, firearms and other weapons, assisting illegal immigration, human trafficking, sexual exploitation, sexual images, proceeds of crime, fraud, financial services, foreign interference, animal welfare and offences relating to being involved in committing any of these offences (known as inchoate offences). We will swiftly take down such content when we find out about it.

We use contentidentification tools (for example, hashmatching and image/video analysis), link/URL detection, and keyword/behavioural signals to flag suspected illegal content. Where feasible we apply these tools prepublication, and we also use them postpublication to monitor reported or flagged content.
The tools compare uploads and associated metadata to known illegalcontent indicators or patterns; any flags are reviewed by human moderators before action. We may apply sensitivity labels and temporarily deprioritise or restrict visibility pending review. Our use of proactive technology is subject to human oversight and the safeguards described in Clause ‎21 (How to complain or report content).

We apply these provisions consistently and, when deciding and implementing safety measures, we have regard to users’ rights to freedom of expression within the law and to users’ privacy.

Where appropriate or required by law, we may refer terrorism or child sexual exploitation and abuse content, or other suspected criminal activity, to relevant authorities.

Our service is intended for adults. We prohibit primary priority content that is harmful to children
(pornography; content that encourages or instructs suicide, self-harm or eating disorders). Where
necessary, we will use proportionate systems and processes (including age-assurance checks) to prevent children from encountering such content and will swiftly remove it when identified.

We also take proportionate steps to protect children from other content harmful to children, for example by restricting visibility, applying sensitivity labels, and removing content or suspending accounts where appropriate. We apply these provisions consistently and keep our Children’s Access Assessment under review.

You can report or complain about the following content and behaviours:

Content you consider to be illegal.

When you think we are not dealing with illegal content or activity as we should.

Where you think our content reporting systems and processes do not easily let users report content they believe to be illegal and content they believe to be harmful to children and that is accessible to children.

When you think we have insufficiently considered the importance of protecting users' rights to freedom of expression or privacy.

Where your content has been taken down on the basis that it is illegal.

Where we have given you a warning, suspended, banned or restricted you in any way as a result of your content which we consider to be illegal content.

Technology we use results in your content being taken down, access-restricted or deprioritised and you think the technology has been used in a way not set out in our terms of service.

Use the “Report content” link next to a post [], or email []. You can also use our short web form at [].

We will acknowledge reports within 24 hours (UK time) and aim to decide within 72 hours (UK time); complex cases may take longer.

For urgent matters (for example, terrorism or child sexual exploitation and abuse), please mark your message “URGENT” so we can prioritise it.

We assess each report and any proactively flagged content against these terms and our Acceptable Use Policy. Outcomes may include: no action, age‑rating or sensitivity warning, restricted visibility, takedown, or account warning/suspension/ban. Where we take action against your content or account, we will notify you with a short explanation and information on how to appeal.

Appeals. You may appeal any moderation action (whether prompted by a user report or by our own review) within 7 days of our notice. Use the in‑product appeal link (where available) or email []. We will conduct a further review (including human review where appropriate) and aim to decide appeals within 7 days. We may uphold our decision or reinstate content/account (with or without conditions). We may decline repeated or abusive appeals.

Subject always to our rights to moderate and enforce these terms (including under Clauses ‎15 - ‎18 and our Acceptable Use Policy), if we restrict access to any content you generate or upload to or share on our service in breach of these terms, you may bring a claim against us for breach of contract. Before bringing a claim, you must first use our appeal process in Clause ‎22 (How we will deal with your complaint or reported content) and allow us to complete it.

Subject always to our rights to moderate and enforce these terms (including under Clauses ‎15 - ‎18 and our Acceptable Use Policy), if we suspend or ban you from using our service in a way that breaches these terms of service, you may bring a claim against us for breach of contract. Before bringing a claim, you must first use our appeal process in Clause ‎22 (How we will deal with your complaint or reported content) and allow us to complete it.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Whether you are a consumer or a business user, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user:

We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow instructions or to have in place the minimum system requirements advised by us.

We will only use your personal information as set out in our Privacy Policy.

If you are a consumer, please note that these terms of service, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. 

If you are a business, these terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.